The CEO of Norsk Tipping, Tonje Sagstuen, who had been with the company since 2014 and took on the CEO role only in September, offered her apologies and resigned the following day. She admitted that the miscalculation, which involved multiplying the Eurocents by 100 instead of dividing it by 100, misled many into believing they had won life-changing sums in Norwegian kroner.

Norsk Tipping stressed that no erroneous payouts occurred, yet the corrective action they took on Saturday night did little to quell the anger of those misled. Sagstuen expressed her remorse at disappointing many who had plans to invest in holidays, home renovations, or real estate following the miscommunication. A woman shared her experience with Norwegian Broadcasting Corporation (NRK), revealing she had been notified of a win of 1.2 million kroner (approximately $119,000) but was left with a mere fraction of that amount.

In response to the blunder, Norsk Tipping's board convened an emergency meeting with the Ministry of Culture, which oversees the company's operations. Afterward, Minister of Culture and Equality, Lubna Jaffery, emphasized that such mistakes are inexcusable—especially for an organization that holds a monopoly on gaming services in Norway—and anticipated significant improvements in their control measures.

This incident is not isolated; Norsk Tipping has faced criticism in recent months over several technical issues and operational discrepancies highlighted by customers and regulatory bodies. The company is under pressure to rectify these flaws and reassess their processes moving forward.