Following two alarming incidents, including a rat discovered in miso soup in January and an insect found in a customer's dish in Tokyo last week, the chain announced that nearly 2,000 restaurants would undergo deep cleaning from March 31 to April 4. These actions are intended to curb pest-related issues and ensure customer safety. The company issued a public apology for the distress caused and indicated plans for enhanced pest control measures moving forward.
The controversy gained traction on social media, leading to greater scrutiny of the chain's food safety practices. In response, Sukiya initiated measures to seal potential entry points for pests and enforce stricter waste management protocols. The temporary closure comes after a tumultuous week for Sukiya's parent company, Zensho Holdings, reflected in fluctuations of the company's share price. The focus now remains on restoring customer confidence across its nearly 2,000 outlets.
The controversy gained traction on social media, leading to greater scrutiny of the chain's food safety practices. In response, Sukiya initiated measures to seal potential entry points for pests and enforce stricter waste management protocols. The temporary closure comes after a tumultuous week for Sukiya's parent company, Zensho Holdings, reflected in fluctuations of the company's share price. The focus now remains on restoring customer confidence across its nearly 2,000 outlets.
