Hilton Apologizes After Immigration Agents Denied Accommodation

Wed Jan 07 2026 20:56:19 GMT+0200 (Eastern European Standard Time)

The Hampton Inn Lakeville in Minnesota faced backlash after refusing stay to federal immigration agents, prompting a swift apology from both Hilton and hotel management.

In a recent incident, a hotel under the Hilton brand, Hampton Inn Lakeville, refused service to federal immigration agents. The U.S. Department of Homeland Security (DHS) accused Hilton of deliberately undermining law enforcement efforts. In response, both Hilton and local management have issued apologies, asserting that the actions were inconsistent with the hotel’s policies. They emphasized a commitment to hospitality for all individuals, pledging to rectify any inconveniences caused to the affected guests.

The Hampton Inn Lakeville in Minnesota, part of the global Hilton hotel chain, has found itself in hot water after denying federal immigration agents accommodation due to enforcement activities. This month, the hotel canceled reservations made by the agents, which led to accusations from the Department of Homeland Security (DHS) of a coordinated effort to obstruct law enforcement.

The DHS shared screenshots of an email from a Hilton address stating that the immigration agents would not be permitted to stay at the hotel, situated approximately 20 miles south of Minneapolis. Following the backlash, both Hilton and the hotel's management issued rapid apologies, emphasizing that the cancellation of reservations did not align with their established policies.

“We have been in direct contact with the hotel, and they have apologized for the actions of their team, which was not in keeping with their policies,” a DHS statement revealed.

Despite the Hampton Inn being a Hilton brand, a spokesperson noted that the establishment is independently operated, and most Hampton Inns are franchise-owned. Everpeak Hospitality, the management company overseeing the hotel, stated they have swiftly addressed the matter and are working to ensure any affected guests are accommodated, reiterating a policy of inclusivity and non-discrimination.

In their statement, they mentioned, “We are in touch with the impacted guests to ensure they are accommodated. We do not discriminate against any individuals or agencies and apologize to those impacted.”