Despite every effort made to resolve the situation, Nationals Park stated that full refunds would be automatically issued to ticketholders. The earlier Boston performance was scrapped due to safety concerns identified during routine checks, affecting not only Shakira's show but also other scheduled acts. Shakira, currently on her Las Mujeres Ya No Lloran tour, plans to continue her schedule with an upcoming performance in Atlanta.

The singer emphasized her eagerness to reconnect with her fans as soon as possible, while many fans have voiced their support amid the cancellations.

Shakira's North American tour, supporting her latest album, continues despite these setbacks, promising more unforgettable performances ahead.