M&S Confirms Customer Data Breach Amid Cyberattack Chaos

Fri Aug 15 2025 23:20:46 GMT+0300 (Eastern European Summer Time)
M&S Confirms Customer Data Breach Amid Cyberattack Chaos

M&S reports a cyberattack exposing customer details, leading to online order suspension for weeks.


Marks & Spencer, a leading British retailer, has confirmed a recent cyberattack that compromised customer data, causing significant disruptions to its online services and raising concerns about cybersecurity within the retail sector.

In an official communication sent to customers on Tuesday, Marks & Spencer disclosed that a cyberattack last month had resulted in the unauthorized access of certain personal information. While the breach potentially exposed details such as contact information and birth dates, the company reassured customers that payment card details and account passwords were not compromised. This incident forced M&S to suspend online orders for an extended period.

The company, which reported annual revenues exceeding £13 billion (approximately $17.2 billion) for the fiscal year ending March 2024, has informed relevant government and law enforcement agencies about the data breach. The announcement comes on the heels of other cyber incidents targeting British retailers, including Harrods, which faced temporary disruptions due to security protocols, and Co-op, which noted limited operational impacts from a separate attack.

The frequency and severity of ransomware attacks are on the rise, with significant implications for various sectors, including healthcare. A previous attack on hospitals in Britain last year resulted in over 800 cancelled surgeries and numerous rescheduled cancer treatments, illustrating the broader consequences of such breaches.

Details about the perpetrators of these recent attacks remain unknown, and the National Cyber Security Center (NCSC) has indicated it is working closely with the affected companies to investigate further. NCSC chief executive Richard Horne emphasized the need for all organizations to enhance their cybersecurity measures to prevent similar incidents in the future.

As the situation develops, the retail sector remains vigilant, reflecting a growing awareness of the critical importance of cybersecurity in today’s interconnected landscape.

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